Every organization needs a nerve center that knows what’s going on and who is doing what. For ECT Services, that’s Jennifer Janney. Jennifer is responsible for coordinating services and billing. She joined the team recently, but in just one month has quickly become part of our family.
Jennifer might be new to the ECT Services team, but she’s not new to service. She has more than 40 years of experience in serving customers.
Jennifer brings with her an understanding of how powerful a “personal touch” is in creating a lasting impression. Her favorite birthday gift isn’t jewelry or some other expensive bauble. It’s a framed photograph of herself, her daughter and her dearest friend sharing a moment at a significant historic event. The photo carries a special personal inscription on the back. While the photo may not be significant or meaningful to someone else, the personal connection makes it significant and meaningful to Jennifer.
She understands the importance of nurturing meaningful connections and appreciating what’s valuable from the customer’s point of view. We’re delighted to have her on our team, and as part of our family.