There’s never been an easier time to do it yourself.
Need to troubleshoot an error? Google will lead you to a customer care community where experts and customers share their knowledge and recommend a fix.
Need to see troubleshooting and repairs in action? There’s probably a YouTube video or three that will walk you through step by step. Many suppliers and service companies create and post videos, and customers do, too, so you can get a good look at official guidance and how things might look and feel in an actual installed situation.
Need to order a part? Amazon has just about everything you could possibly imagine, and if they don’t have the part, the manufacturer probably does.
Between communities and YouTube and Amazon, customers are empowered more than ever to solve their own problems when it comes to maintaining and repairing building systems.
But when should facility and property managers seek out professional services to keep their systems running smoothly?
- When equipment is under warranty.
- Servicing yourself or using third party parts could void warranties.
- If equipment or systems are still under warranty, it might be best to call in a qualified service for support.
When systems are complex and integrated. Installers should provide you with detailed documentation that helps you understand exactly how systems are installed and integrated. But if you don’t have such a roadmap, or if the systems are complex beyond your comfort level, it may be best to call in a professional service for backup. Professional support doesn’t have to mean they take over the maintenance or repair; it may mean they answer questions and even provide you with training so you can service equipment or systems yourself. They best professional support empowers you.
When multiple parts or repairs are needed. Professionals can help you map your approach to tackling repairs and parts replacement. They can help you understand how parts work together, and how processes should be staged and order. They can also offer guidance on trustworthy, reliable manufacturers. What could be worse than putting in the resources and effort to make a repair, only to have a part fail?
Service and support are key parts of the value ECT Services brings to our customers. We believe in investing in our relationships with our customers and empowering them to drive decisions when it comes to maintaining their integrated systems.
Do you have a service need? Are you trying to figure out how to get the best out of your integrated building systems? Call us today for a consultation.Tags: customer service, ECT Services, warranty