From time to time, we like to shine a light on one of our team members. Meet Brian Roach, Temperature Control Installation Technician, who joined the ECT Services Team in July after having been in the industry for a total of 22 years.
We asked Brian what his first impressions were of our team and he indicated we are a friendly, helpful group of folks. We agree, thanks for noticing, Brian.
In an effort to get to know Brian better, we asked him a few rapid-fire questions, listed below with his answers:
Are you a dog person or a cat person?
Dog person
What is your favorite part of Thanksgiving dinner?
Stuffing
Describe your perfect Saturday.
Family time at the lake, cooking out, cold beers
It’s great to have you on the team, Brian. Thanks for all you do to for our customers.
Of course, everyone on our team is an important piece of what makes us us. From the time you call our main line to talking to our salespeople, working alongside our designers and coordinating with our service team and yes, even working with our billing department, we are proud of each and every person who has a seat at our table.
So when one of our valued team members decides it’s her turn to retire, we don’t take it lightly.
Ann Bemiss was our longtime Director of Finance. After 13 years at her desk, she’s off to spend time with her family, maybe find some much-needed rest and relaxation, and perhaps someday get to travel the world. To honor her, we decorated her office with retirement signs.
We would like to thank one of our favorite local restaurants, Le Moo, for hosting so nicely (and safely… there is STILL a pandemic going on) for this celebration of sharing 13 years of memories and stories with Ann.
I was asked to say a few words about Ann. I could have gone on and one but was politely asked to keep it short so we could continue enjoying time spent around the dinner table. How does one describe 13 years of service in a few words?
Loyalty
Integrity
Serving
Caring
Trust
That’s how. I knew the first month after I purchased the business Ann was going to be awesome. She seemed to care more about our Team and our resources (money) than anyone else!
What a great legacy she is leaving.
She has left an indelible mark on ECT Services that will serve us well for years to come.
We typically use this space to talk about technology, trends and products related to our field and the industries of our customers who are mostly building and facilities managers across the country. Today, we’re getting a bit personal in hopes that if your team ever finds itself in a similar situation, our experience can help.
Last week, one of our fellow teammates, Jeff, passed away suddenly. Our shock and grief was immense. As the CEO, I needed to find a balance between grief (both my own and my team’s) and the need to keep business running as our customers would expect. This was no easy task, but here are the steps we took and the advice I’d give another company in this situation:
First, acknowledge the loss.
Several of our Team attended the funeral home visitation and met Jeff’s family and his friends. We made a point during this visit to meet his only son and share our condolences.
A few members of our Team attended the funeral. This allowed them to realize closure and provide support to the family.
We sent a meaningful gift to the family in memory of Jeff. We send wind chimes, because it can be a beautiful reminder of the person to the family and lasts a lifetime.
Do not make a “shrine” of his office space.
While it is tempting to keep his office space unused for a period of time, it is important to fill the office space with another new Team Member.
If this does not occur in a timely manner, it can lengthen the grieving process and create a shrine effect where no one should be able to use the space and once it is filled again, there are hurt feelings over using the shrined space for another person.
Talk with Your Team about the Team Member
Ask questions about how they feel.
Reminisce stories and good memories of working together.
By doing this, we make it okay for them to talk about it.
Death is real and part of life and we need to have a healthy respect for the person gone. Talking about it helps – and knowing we are truly going through this together brings comfort.
Provide Access to Grief Counseling
Our Team Members worked side by side with Jeff and got to know him on a different level.
The Team may struggle making it through all the steps of grieving and providing an anonymous outside support method may be helpful.
Also, Jeff was mis-diagnosed, as possibly having COVID, in the beginning stages of his issues, and many believe he would be alive if they would have performed more tests. This has created a lot of anger.
Continue to Focus on What We Do
We are actively hiring additional Team Members.
We are actively winning additional work and taking care of customers. This helps in focusing on what we do and do well.
Recognize you and your team are grieving. Give time and space for that to happen, but also recognize there is work to be done and customers expect services to still be in place.
I hope these thoughts help your team, should you ever find yourself in this type of situation. I’ll be honest, I think I found it helpful to write all of this down in the hopes someone else could use it.
Here at ECT, like all companies, we are paying close attention to the CDC recommendations as well as the Governor of Kentucky’s rules and regulations as we continue to move through this pandemic.
Our business is still open, though we’ve made necessary updates to our workflow.
For employee safety, when we are interacting with our own team, we are giving space, staying 6 feet apart.
For some of our customers, their everyday rules and regulations mandate we must have two people on any part of a job at any time, for safety and liability. We are following this rule and staying apart from each other as best we can.
Our team is using latex gloves on all projects, and, of course, is not shaking hands.
A lot of what we are doing right now is servicing buildings while they are closed. We follow all guidelines set forth by those buildings. We have several projects for JCPS we are working on now, while there are no people in the buildings and this will insure that when school reopens, all systems are “go.” We’re doing all scheduled service calls, checking systems and updating where necessary. Rest assured, we use disinfectant on all devices before and after touching them. Because we are dealing with biometrics in many cases (such as fingerprints) we are especially careful.
We view all of this as necessary work, and safer while there are no students or employees in these buildings. We want to keep our customers up and running.
Most interaction with our customers has gone virtual and we are happy to meet via video chat with any facilities managers out there having issues. You want to be sure your HVAC and security systems are running as they should, protecting your building and company from all sides.
If you need sales or service, our people are remote and available. For more information:
As ECT Services continues to grow as a trusted building
integration services partner nationally, we’re pleased to announce the
appointment of John Arnold as our vice president of Security Operations.
The newly created role will continue to expand the reach of
ECT Services capabilities across the country.
“One of the things the position represents is the growth in
that division that ECT has experienced over the past few years,” says Jeff
Murphy, president of ECT Services.
Arnold joined ECT Services in 2011 as an account manager
focusing on commercial and industrial security integration design and sales.
His areas of expertise include access control, IP video and intrusion detection
and alerting.
He quickly progressed to project management, where he led security
project planning, procurement, staffing and execution for dozens of projects
annual that ranged in size from a few thousand dollars to more than a million
dollars invested.
“He has demonstrated a consistent ability to build, develop
and lead the Security Operations Team with excellence and grow the business
through building valuable relationships with our customers and vendors,” adds
Murphy.
Arnold’s skill is rooted in his deep experience in a variety of contexts across the security industry. Over the past 20 years, Arnold has built his expertise through roles leading security efforts for retailers as well as managing service operations and installations for vendors. As a result, more than 91 percent of the hundreds of projects he has led have been delivered on time and under budget.
Arnold’s path to leadership with ECT Services also enables
him to understand the business and customer needs end to end – from sales
through installation and service – and also opens up a path for others to advance
and deepen their skills.
The “build from within” culture that ECT Services has
fostered for more than 30 years means customers know they can rely on
consistent team of experts to partner with them.
To learn more about how you can partner with ECT Services,
call (800) 567-1180 for a consultation.
There’s never been an easier time to do it yourself.
Need to troubleshoot an error? Google will lead you to a
customer care community where experts and customers share their knowledge and
recommend a fix.
Need to see troubleshooting and repairs in action? There’s
probably a YouTube video or three that will walk you through step by step. Many
suppliers and service companies create and post videos, and customers do, too,
so you can get a good look at official guidance and how things might look and
feel in an actual installed situation.
Need to order a part? Amazon has just about everything you
could possibly imagine, and if they don’t have the part, the manufacturer
probably does.
Between communities and YouTube and Amazon, customers are
empowered more than ever to solve their own problems when it comes to
maintaining and repairing building systems.
But when should facility and property managers seek out
professional services to keep their systems running smoothly?
When equipment is under warranty.
Servicing yourself or using third party parts could void warranties.
If equipment or systems are still under warranty, it might be best to call in a qualified service for support.
When systems are complex and integrated. Installers should
provide you with detailed documentation that helps you understand exactly how
systems are installed and integrated. But if you don’t have such a roadmap, or
if the systems are complex beyond your comfort level, it may be best to call in
a professional service for backup. Professional support doesn’t have to mean
they take over the maintenance or repair; it may mean they answer questions and
even provide you with training so you can service equipment or systems
yourself. They best professional support empowers you.
When multiple parts or repairs are needed. Professionals can
help you map your approach to tackling repairs and parts replacement. They can
help you understand how parts work together, and how processes should be staged
and order. They can also offer guidance on trustworthy, reliable manufacturers.
What could be worse than putting in the resources and effort to make a repair,
only to have a part fail?
Service and support are key parts of the value ECT Services
brings to our customers. We believe in investing in our relationships with our
customers and empowering them to drive decisions when it comes to maintaining
their integrated systems.
Do you have a service need? Are you trying to figure out how
to get the best out of your integrated building systems? Call us today for a
consultation.
Who keeps your integrated building solutions running smoothly? That would be Jeff Stivers, one of our newest service technicians.
John joined our team earlier this year and has enjoyed his first six months as part of the team serving our clients across the region. His favorite part about the ECT Services team is feeling like he is part of one big family.
His first job felt much the same way, because he literally
was a member of the family! His first job was on the family farm. Maybe that’s
why he prefers cattle to cats or dogs. When he’s not working, you’ll find him
hovering around his smokehouse, firing up the smoker with a beef brisket
inside.
We’re glad to have Jeff as a part of the team, and a part of
our family, too.
Every organization needs a nerve center that knows what’s going on and who is doing what. For ECT Services, that’s Jennifer Janney. Jennifer is responsible for coordinating services and billing. She joined the team recently, but in just one month has quickly become part of our family.
Jennifer, pictured right, with her “surrogate mom,” a major influencer in her life, and the woman who her mother says made Jennifer a better daughter.
Jennifer might be new
to the ECT Services team, but she’s not new to service. She has more than 40
years of experience in serving customers.
Jennifer brings with her an understanding of how powerful a
“personal touch” is in creating a lasting impression. Her favorite birthday
gift isn’t jewelry or some other expensive bauble. It’s a framed photograph of
herself, her daughter and her dearest friend sharing a moment at a significant
historic event. The photo carries a special personal inscription on the back.
While the photo may not be significant or meaningful to someone else, the
personal connection makes it significant and meaningful to Jennifer.
She understands the importance of nurturing meaningful
connections and appreciating what’s valuable from the customer’s point of view.
We’re delighted to have her on our team, and as part of our family.
Fifty years ago this month, Neil Armstrong took “one
small step for man, one giant leap for mankind.”
Putting a man on the moon stands out as one of the most
audacious acts of achievement ever attempted by humans. The moon landing was
the pinnacle of a period of amazing innovation. America’s space program
inspired generations to dream big, take risks and innovate new ways to solve
problems.
But while the moon landing was a fantastic success, it was
built on previous failures and challenges. Innovation happens when there’s a
problem to be solved.
The successful mission of Apollo 11 was preceded by a nearly
endless string of challenges, ranging from engineering problems to be solved to
budget pressures to competition from the Soviet Union. The greatest failure of
all was the loss of the entire Apollo 1 crew in a cabin fire during testing for
that mission.
After that disastrous mission, the American space program
could have folded. Leaders might have retreated, concluding that the goal was
out of reach or too risky. But they instead persevered, deciding that
“failure is not an option.”
Innovation is one of our greatest strengths at ECT Services. Here’s how we approach innovation:
Keep the customer first. Customers trust
us to help them solve problems because we’ve invested in building genuine
relationships with them.
Know the tools you have at your disposal. In
an iconic scene from the
movie Apollo 13, the mission control team on the ground scrambles to figure
out a way to fix the air ventilation system on the space capsule when the ship
becomes disabled tens of thousands of miles into space. One of the engineers
dumps a seemingly random pile of objects onto a table before his team. The
objects represent all the resources astronauts have aboard their disabled ship.
The engineer sets forth the challenge: “We have to find a way to make this
fit into the hole for this, using nothing but that.”
The engineers set to work, and come up with an epic kludge that includes the
cover off the flight manual. The contraption works, and the astronauts are
saved.
Innovation begins with the resources at hand. Our VR Tenant solution is a great
example of innovation that started with a deep understanding of the equipment
at hand and how it works.
Stay focused on the goal. President John
F. Kennedy set forth a clear, compelling goal: Get a man to the moon, and bring
him back safely. The goals for our customers are different – achieve greater
efficiency, keep this building secure – but they are just as important to our
customers, and to us. It may not be landing on the moon, but it matters greatly
to a child waiting at home that their parent returns safely from work each day.
It matters greatly that we leave behind a cleaner planet because we helped
maximize a facility’s energy efficiency. It matters greatly that works of art
are preserved for posterity because we created a system that carefully controls
their climate.
Need a strong partner to help you overcome a challenge and
reach a goal? We can help. Call (800) 567-1180 for a consultation today.
It might seem fundamental, but controlling access to
doorways into and through your facility might just be the most important
security decision you make. Doors are the primary way people and goods move
through your building, and the ability to control when, where and how people
move through doorways is key to security.
How have you chosen to secure the doors in and through your
facility? Let’s review some basic tools:
Physical keys.
Humans have been securing doorways with rudimentary pins and locks since the
technology first emerged in ancient Mesopotamia around 4,000 years ago.
Physical keys are simple and reliable; you must have the correct key to fit
into a correct lock to gain entry.
Some of the problems with keys are as old as the technology
itself. Keys can be lost, leading to costly replacement of both locks and keys.
Keys can also be duplicated fairly inexpensively, making it easy for access to
quickly become uncontrolled.
Other problems are fairly new. Keys don’t enable any level
of sophisticated tracking, which is a feature we’ve come to expect in the
modern world. They don’t reveal exactly who operated the key, when they
accessed the door, or when they left. They only allow a door to be locked and
unlocked.
Even so, a traditional key and lock may be an adequate
solution for doors which require some access control but don’t require a great
deal of sophistication.
Keypads. Keypads
work much the same as a physical lock and key, but rather than require a
physical key to open the user must enter the correct code to gain entry. Codes
can be shared among many users, making it simple to allow access to a number of
people. Codes can also be changed regularly, maintaining some level of access
control without the expense of changing locks and keys.
These same features can also be a drawback. Codes can be
distributed too widely, allowing access to the wrong people. Changing codes can
cause people who should have access to suddenly not have access.
Much as with traditional locks and keys, keypads don’t
necessarily track who has entered and exited a doorway.
Even with the limitations noted, keypads may be an adequate
solution for areas that don’t require a significant level of security but do
require broad access.
Keycards.
Keycards step up the sophistication considerably and solve a number of challenges
posed by traditional and keypad locks. Users present a unique keycard before a
reader at the door way. The reader scans the information encoded in the card
and verifies whether or not the holder of the card should be allowed access.
Keycards tighten access considerably and are easily
activated and deactivated without disruption to other keycard users. Keycard
systems also enable sophisticated tracking, allowing managers to gain valuable
insights into how people move through a facility.
Biometric access.
Fingerprint scanning and facial recognition take security to an even higher
level, and overcome some of the challenges posed by loss, theft or damage of
other access control systems.
These options represent a broad range of solutions available
to secure doorways. Options are available along every price point and need, and
systems can be integrated and customized to fit your use case perfectly.
Need help navigating your way through access
control options? We have decades of experience and a expertise in the latest,
most innovative products. Call (800) 567-1180 for a consultation today.
