Small business to small business

At ECT Services, we are proud to bring the “small business” touch to our customers to help us stand out from the big name corporate competitors.  Our sales mentality is relationship driven and customer service focused.  We strive to be seen as a trusted advisor that...

Lists… an important part of life!

  What defines your day?  Are you “task” oriented?  Most people are.  Perhaps you have a list for the day… or from the previous day… how will you handle the co-worker, customer, call (or email) from nowhere asking for something that isn’t a planned part of your...

What, Exactly, is Customer Service?

Every company should strive for their customers to say: “Their customer service is above and beyond.” So what is going above and beyond? I’ve asked coworkers and existing customers and the answers were generally the same. Most of the people said that it...