by Jeff Murphy | Apr 27, 2023 | Business Culture, Uncategorized
In the world of small business, we’ve all heard this story: “I thought the vendor was going to do X but they only did Y and now I feel like we overpaid.” “I thought we were clear at the contract phase what our services include, but now...
by Jeff Murphy | Mar 29, 2023 | Business Culture
At ECT we are a small business with a decent-sized team. Everyone on our team specializes in their own area of expertise and we all are in it for the good of the customer. What we know on our end is the way you make people feel matters. And if were to call everyone...
by Jeff Murphy | Mar 8, 2023 | Business Culture
Today, I come to you with another great strategy we remind ourselves of everyday at ECT Services. Working in groups provides its own specific nuances, no matter what your industry your business is in. When you have a team of people, some will see a glass half-full,...
by Jeff Murphy | Feb 6, 2023 | Business Culture
DEI has been a hot topic over the past few years. It’s important when a topic of this magnitude takes hold that those of us in leadership positions get as educated as we can on the subject. I’ve attended more than a dozen solid trainings on this topic over...
by Jeff Murphy | Jan 17, 2023 | Business Culture
This isn’t the first time I’ve spoken about this topic. “It’s amazing what happens when you show up” is really a mantra of mine, and it’s now a day-to-day mantra of our team. I last wrote about this concept back in October of 2021...
