Many different skills are required when working in the service industry. A Service Company’s first priority should be ensuring they understand what the customer wants and then providing them with an exceptional service experience.
The company’s service team members need to be good listeners. They should identify what the customer needs by asking good questions and making sure they understand, clarifying as necessary and setting the expectations for the next steps. The team member should be courteous and a person whom enjoys helping others. These team members will be happier and the customer will know that they are proud to help in any way they can. These team members will more naturally build relationships with the customer because they genuinely care. These relationships take time but are critical to developing trust and open communications between the two companies. Communication is the most important factor in a company’s ability to deliver an exceptional service experience.
At ECT Services it is our Goal is to be your technology partner for life. Delivering an exceptional service experience is just one more way we hope to achieve this goal. We have begun to survey our customers in an effort to help us better understand how we are doing towards this goal. We would appreciate your time in completing the very short survey should you receive one.
Of course you can always call me if you should have anything you would like to discuss regarding your service experience.