News Article

Customer service is the key differentiator

Major purchasing decisions are complex and take a lot of thought and consideration. Which purchase represents the best value? What is the best price? Who came in with the lowest bid?

What doesn’t often show up in the procurement process is people. While installation, training, and service hours may be included on paper, the actual value of service is only revealed in the people who deliver it.
That’s what differentiates ECT Services.

Here’s how:
We thrive on new challenges. When asked about his favorite part of the job, John, service security technician answers “No two days are the same.”

His job might take him around Louisville, or up to Cincinnati or west to St. Louis. It might involve a simple fix or helping a customer solve a significant business challenge. The customer might be a school system, a retailer, an industrial facility.

“I really enjoy working with the wide variety of customers each day,” adds Jake, inside security sales. Working across industries in a variety of contexts gives our technicians a broad knowledge base of experiences to draw from when solving new challenges.

We build relationships, not transactions. “My favorite part of the job is the opportunity to build relationships and see customers satisfied,” says Kevin, senior service technician.

That includes going above and beyond. Kevin recently installed a security system and trained the customer’s staff to use it. They, in turn, would train residents to use the system. Kevin could see that staff were hesitant and unsure, so he volunteered to return for the resident training session and field questions.
Service extends beyond what we’ve installed. Recently, staff turnover at a local business left no one with working knowledge of their systems, which were installed by an out of town vendor. ECT Services staff inspected the system, then trained the current staff on its use, says Glenn, security service technician.
“Service is an opportunity to build relationships with our customers,” adds Kevin.

Service doesn’t end with the call. After he’s helped solve a customer’s problem, Glenn follows up to make sure things are running smoothly and the customer continues to be satisfied with the solution.
That commitment to excellent customer service is a natural extension of the relationships on our team. We company culture which values relationships between team members and mutual respect.

“My favorite part about working with ECT is working with the people here,” says Tom, senior estimator. “Everybody is real friendly, very knowledgeable…very enthusiastic. Very nice to work with.”
“Everybody here genuinely has an interested in helping the customers out and doing the best job they possibly can, and making it more like a career than a job. They don’t want to just get paid and get out of here, they want to make sure that people get the results they deserve.”

Want to know more about our team and how they can help you? Call (502) 567-1180 today.

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